Training & Document Control Manager

We are seeking a highly autonomous, tech-forward, and experienced Manager to lead the training and development efforts across our Patient Coordinator (inside sales), Billing Call Center, Patient Experience, and Document Control teams. This role requires a strong strategic mindset and a self-starter who thrives with little to no hand-holding. You will take ownership of our training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and lead a team to execute them effectively. By fostering a culture of continuous development and utilizing modern technology, you will play a vital role in elevating employee performance, increasing productivity, and driving our overarching business goals.

Responsibilities

Align training initiatives with company's long-term business objectives; Utilize AI tools to optimize training material creation and automate workflows; Identify training needs through job analysis, career pathing, and performance appraisals; Develop individualized and team-wide training plans; Review, select, and maintain training resources; Deploy modern and traditional training methods; Lead training rollouts from conception to completion; Manage daily activities of training associates and consultants; Conduct onboarding and orientation sessions; Provide structured opportunities for ongoing development; Resolve performance or comprehension problems and adapt training in real-time; Use data analytics to track performance and measure training ROI; Track and communicate training KPIs to leadership; Keep current on training trends and best practices.

Requirements

5+ years of experience leading training programs, ideally for inside sales or revenue-generating teams; Proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360); Excellent communication, writing, and leadership skills; Ability to produce clear reports and training manuals; Highly independent with complete ownership of projects; Adept at leveraging technology, AI, and data analytics; Strategic thinker; Patient-centric; Superior problem-solving skills; Detail-oriented; Adaptable; Ability to prioritize in a fast-paced environment; Collaborative; Willingness to work extended hours as necessary.

Nice to have

Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN); Bachelor's degree in Education, Human Resources, Business, or a related field; L&D credentials (e.g., CPTD, APTD); Process improvement credentials (e.g., Lean Six Sigma Green/Black Belt); Healthcare compliance and billing certifications (e.g., CPB, CPC, HIPAA); Background in medical billing, healthcare document control, or patient experience; Bilingual English and Spanish.

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free genetic testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Generous employee referral program.