Training Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Training Manager to join our vibrant team at Radisson Hotel, Benin City . At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Training Manager , you infuse our vibrant HR team with a unique blend of enthusiasm, a solution-driven approach, and a genuine passion for fostering positive employee experiences and organizational growth.

Responsibilities

Ensure the smooth running of Talent, where all areas of responsibility for Learning & Development are managed and delivered to the highest levels, ensuring both property and company standards are attained and adhered to.; Working proactively with all key stakeholders and HR business partners to maximize the team learning & development experience, delivering a positive and responsive approach to enquiries and training/coaching to problem resolution.; Develops and implements strategies where key L&D metrics are identified, communicated and delivered, where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded.; Working with key stakeholders, effectively managing and reviewing the training life cycle of the team, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.; Owner of the L&D budget and training plan, where together with management team, ensures development plans and training are aligned with guest service, revenue, operational and business objectives, where the team maximizes their potential and prepares them for future opportunities within the company.; Build and maintain effective working relationship with all key stakeholders and business partners both internal and external ensuring that all communications and L&D activities are undertaken and delivered in a timely manner.; Reviews and scrutinizes employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company.; Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.; Coordinate and secure Industrial Training Fund (ITF) approval for all organizational training plans and development programmes to ensure compliance and eligibility for training rebates and statutory requirements.

Requirements

Proven experience in HR with excellent problem-solving capabilities; Excellent managerial skills with a hands-on approach and lead-by-example work style.; Commitment to exceptional guest service with a passion for the hospitality industry; Ability to find creative solutions, offering advice and recommendations.; Personal integrity, with the ability to work in an environment that demands excellence, time and energy.; Experienced in using IT systems on various platforms.; Strong communication skills