Transit Customer Service Specialist

Performs responsible clerical work in maintaining and providing schedule information to the public; does related work as required. Work is performed under regular supervision of the Transit Supervisor.

Responsibilities

Provides information and assistance to passengers boarding buses at the transit terminal; Sells tickets; receives, records and accounts for funds and makes change; Distributes schedules and route information, and provides directions to the public; Cleans and maintains terminal facilities; Assists transit operators with schedules and directions; Monitors buses in and out of the transit terminal; Provides security for passengers in the transit terminal areas; Acts as receptionist and performs clerical tasks; Answers incoming telephone calls, provides information, receives, records, and routes complaints to appropriate personnel; Operates two-way radio to communicate messages to Transit Operators, Supervisors, and other transit personnel; Maintains lost and found service; Performs related duties and responsibilities as assigned; Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies

Requirements

None

Benefits

Guaranteed life-long monthly pension, once vested after 5 years of service; 401K and 457B Retirement Plans; PTO earned within first year; 13 Paid Holidays per year; Tuition Reimbursement Plan; Competitive medical, dental, and vision plans effective day one