Transportation Management Center Seasonal Operator

The Wyoming Department of Transportation (WYDOT) Transportation Management Center (TMC) is seeking a TMC Seasonal Operator to work in an exciting, fast-paced environment in Cheyenne, Wyoming. This position provides safety-related information to the traveling public using numerous delivery mechanisms to reduce crashes, closures, and fatalities while improving the efficiency of Wyoming Highways.

Responsibilities

Provides clear and concise safety information concerning Wyoming roadways 24 hours per day; Draws information from various sensors (weather, speed, visibility, traffic volume, webcams, automated vehicle location systems, etc.) as well as from personal reports of plow operators, maintenance forepersons, and volunteer citizens; Gathers information from reports relayed to other WYDOT personnel, other states' DOTs, the Wyoming Highway Patrol, and the traveling public; Relays information via ITS devices (dynamic message signs, highway advisory radios, variable speed limit signs, flashing beacon system, etc.) as well as web and phone-based systems and direct communications; Uses experience and knowledge of Wyoming's transportation system during normal operations and takes direction from lead operators during complex operational scenarios.

Requirements

Applicant must be able to type at least 35 wpm; Knowledge of Wyoming's transportation system; Ability to multitask in a fast-paced environment under stressful situations; Ability to adjust readily to changing priorities; Ability to learn new computer programs while having experience with common computer programs such as Microsoft Office; Ability to read, interpret, and communicate technical information; Ability to solve problems, prioritize duties, and complete required tasks effectively; Knowledge of troubleshooting techniques to resolve operational and technical issues; Ability to gather relevant information from a variety of sources and disseminate that information accordingly; Demonstrate effective written and verbal communication skills, including proper English diction, grammar, and spelling; Ability to make decisions independently, as necessary, using the best available information at the time; Ability to be organized, responsible, and timely; Excellent customer service skills.

Nice to have

Preference may be given to those with a High School Diploma plus 0-2 years of progressive work experience (typically in Technical Operations).