Turnaround Manager

Brainkind is a leading charity dedicated to improving the lives of people with brain injuries across the UK. This is a rare opportunity for an experienced senior leader to take on a visible, high-impact turnaround assignment: stabilising a complex ABI and referrals care service, strengthening governance and culture, and leading measurable improvement for the people we support.

Responsibilities

Own and deliver a focused 12-month turnaround plan to achieve a CQC GOOD rating, with clear milestones, grip and pace; Lead, motivate and stabilise the workforce, addressing cultural and performance challenges while investing in capability, confidence and best practice; Foster a culture of accountability, transparency, and continuous improvement; Ensure compliance with CQC regulations, safeguarding, and best practice in neurorehabilitation; Work with the Regional Manager and Operational Director (South) to strengthen relationships with CQC, ICBs and commissioner partners, clearly demonstrating progress and the impact of change; Review and strengthen care pathways for brain injury, stroke and other complex needs; Implement robust clinical governance, risk management, and audit processes; Ensure MDT effectiveness, including therapy, nursing, and specialist input; Develop high-quality, person-centred care packages that are clinically robust, commercially sustainable and tailored to individual goals; Address all CQC improvement areas, ensuring full compliance with recommendations from previous internal and external inspections; Oversee policies, documentation, and reporting to meet CQC and legal standards; Lead CQC engagement, preparing for inspections and responding to action plans; Optimise staffing, agency use, and skill mix to improve efficiency; Work with finance teams to ensure service viability while improving care quality; Rebuild trust with service users, families, commissioners, and external partners; Strengthen relationships with NHS partners, ICBs and specialist neuro providers, positioning the service as a trusted provider of complex neurorehabilitation and care

Requirements

Qualified to Level 5 in Health/Social Care, Nursing, or Management; CQC compliance/leadership training; Proven turnaround experience in healthcare (CQC RI/Inadequate to Good); Leadership in brain injury/stroke pathways; Strong knowledge of CQC KLOEs and regulatory frameworks; Strong leadership, change management, and decision-making; Ability to analyse data, implement audits, and drive improvements; Excellent communication with stakeholders at all levels; Experience of changing culture, addressing performance issues and creating environments where teams understand expectations and feel supported to deliver; Strong commitment to personalisation, dignity and meaningful outcomes for the people we support; Resilient, adaptable, and able to work under pressure; Person-centred, with a commitment to dignity and quality of life; Results-driven with a focus on measurable outcomes

Benefits

38 Days Annual Leave; Buy/Sell up to 5 days Annual Leave each year; Simply Health Plan; Employee Assistance Programme (EAP); Excellent training and support; Company Pension; Group life assurance; Eye voucher scheme; Long service and staff awards; Free parking