Tutor Quality & Engagement Lead

About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors:

- Deliver high-quality, consistent sessions
- Feel supported and engaged
- Have the tools and guidance needed to succeed long-term

You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows.

Key Responsibilities

Tutor Hiring & Onboarding

- Conduct initial tutor interviews (first round screening)
- Lead new tutor onboarding sessions (small groups of 2–3 tutors)

● Guide tutors through

○ Systems (Teachworks, Lessonspace, Google Drive)

○ Session expectations and structure

- Facilitate practice onboarding / demo sessions to ensure readiness
- Conduct 1-month check-ins with new tutors and provide initial feedback

Tutor Quality Assurance (Core Focus)

● Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness

● Document audit notes and

○ Send clear, actionable feedback to tutors

○ Identify trends or recurring issues

○ Escalate concerns when needed

● Lead occasional retraining sessions for tutors who need additional support

Tutor Support & Engagement

● Serve as the first point of contact for tutor questions (email / messaging)

● Ensure tutors

○ Have access to the right resources

○ Feel confident in their sessions

○ Stay aligned with Tutor Jackets teaching & performance standards

● Facilitate and manage the Tutor Slack/Discord channel

○ Share announcements and updates

○ Answer questions

○ Encourage discussion and collaboration

● Host weekly or bi-weekly office hours for tutor support

Tutor Retention & Check-Ins

- Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed)
- Gather feedback on tutor experience, student progress, operational improvements
- Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention

Resource & Training Support

- Maintain and improve tutor resources and training materials
- Share best practices and insights from session audits, tutor feedback, student outcomes

Tutor–Student Matching Support

- Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths
- Support creation of SAT/ACT Prep Plans based on templates and Founder guidance
- Collaborate with Founder & Coordinator on final decisions

Tools You’ll Use

- Google Workspace (Drive, Docs, Sheets, Calendar)
- Teachworks / Lessonspace (session audits, reviewing schedules)
- Slack or Discord (tutor communication)
- Email & messaging tools (internal communication)

Time Commitment

- ~10 to 15 hours per week
- Primary availability: Tuesday – Thursday 5–8 PM EST (Some flexibility based on scheduling needs)

Role Scope & Collaboration

This role focuses on tutor quality and internal team support.

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

Requirements

Strong communication and leadership skills; Experience in tutoring, teaching, or mentoring; Ability to give clear, constructive feedback; Organized and detail-oriented; Comfortable working in a startup-style, evolving environment; The Founder will continue to lead family consultations and oversee strategy and growth.; The Tutoring Operations Coordinator will manage scheduling, daily operations, and client communication, escalating to the Founder or this role as needed. The team will align through a weekly stand-up meeting to review priorities, address challenges, and plan ahead.