UAS Operations Specialist - Ground Support

As a UAS Operations Ground Support Specialist, you'll join Flight Operations in a qualified Commercial Ground Support position supporting safe, compliant UAS delivery operations under Part 135. All hires complete required training and qualification under the company's FAA-approved training program before independently performing assigned duties. You'll work alongside Remote Pilots in Command (RPICs), Flight Operations leadership, and Maintenance to support aircraft readiness, safe ground operations, and mission execution. You'll also work cross-functionally with Flight Test, Engineering, and other teams to support Part 107 testing, developmental operations, and system validation.

Responsibilities

Serve as qualified Commercial Ground Support within Flight Operations for Part 135 UAS operations once trained, qualified, and authorized; Complete training delivered by a qualified Ground Instructor under the company's FAA-approved training program and required competency evaluations; Maintain required qualifications, recurrent training, proficiency, and standardization requirements; Support aircraft preparation, staging, payload handling, battery management, equipment setup, launch and recovery, and aircraft turnaround; Verify aircraft, payload, equipment, and operating-area readiness in accordance with Ground Support procedures and checklists; Apply applicable Part 135 requirements, company manuals, SOPs, checklists, Operations Specifications, exemptions, waivers, and operating limitations; Coordinate with the RPIC and operational personnel throughout missions, maintaining situational awareness and timely communication of ground conditions and aircraft readiness; Pause unsafe ground activities and promptly escalate concerns through established channels; Identify and report hazards, aircraft discrepancies, equipment damage, and procedural deviations; Maintain accurate training, qualification, operational, and equipment records; Support abnormal and emergency operations within defined Ground Support responsibilities, including required drills and emergency procedure training; Work cross-functionally with Flight Test, Engineering, and other teams to support Part 107 testing, developmental operations, demonstrations, and validation; Provide structured operational feedback and contribute to improvements in ground procedures, SOPs, checklists, equipment, and training materials; When qualified and designated, qualify additional Ground Support crew members under the FAA-approved training program; Work outdoors with extended standing, equipment handling, and varying weather conditions; Maintain schedule flexibility for commercial operations, training, and testing, including day, evening, and weekend assignments; Participate in the company's FAA/DOT drug and alcohol testing program when assigned duties are covered under 14 CFR Part 120

Requirements

Hold a valid Part 107 certificate; Complete required training, competency evaluations, recurrent training, and standardization requirements and maintain eligibility for assigned duties; Consistently follow manuals, SOPs, checklists, and operating limitations, recognize hazards, and pause or escalate activities when conditions are unsafe; Be comfortable handling aircraft, batteries, payloads, and support equipment, and identify incorrect configurations, discrepancies, and abnormal conditions; Provide timely, accurate operational callouts and work effectively with pilots, Maintenance, Flight Test, and cross-functional teams; Maintain accurate training, qualification, operational, and equipment records and report observations clearly

Nice to have

Experience in UAS, aviation ground operations, logistics, maintenance, or another safety-critical environment

Benefits

401(k) plan with employer matching; 16 weeks of paid parental leave; Wellness benefits; Commuter benefits match; Paid time off and paid sick leave; Medical, dental, and vision benefits; 11 paid holidays; Disability and basic life insurance; Family-forming assistance; Mental health program