UX/UI Designer

We're partnering with an ambitious, multichannel retailer that has experienced exceptional growth and is entering the next chapter of its journey. Following significant investment across the business, they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become a portfolio-defining opportunity.

Responsibilities

Take ownership of the customer experience across their ecommerce platform; Enhance digital experience from the ground up; Influence everything from customer research and experimentation through to prototyping, testing and launch; Work alongside Creative, CRO, Product and Development; Deliver end-to-end digital experiences

Requirements

Strong handle on UX and track record of designing customer journeys that balance commercial performance with exceptional user experience; Ability to own the complete design process from discovery and customer research through wireframing, prototyping, usability testing, iteration and developer handover; Comfortable working hand-in-hand with Ecommerce, CRO and Development specialists, translating customer insight and experimentation into tangible design improvements; Commercially-minded designer with excellent eye for visual design, capable of creating premium digital experiences that feel intuitive, elegant and on-brand; Excited by ownership and autonomy, operating as the UX/UI specialist within a growing creative team; End-to-end UX/UI design across ecommerce websites, including user research, journey mapping, wireframing, prototyping, responsive UI design and developer handover; Running and interpreting both qualitative and quantitative research, including usability testing, customer interviews, behavioural analysis and A/B testing to drive measurable improvements; Building interactive prototypes and presenting thinking confidently through strong case studies that demonstrate process, rationale and commercial impact; Collaborating with the CRO specialist, Developers and wider Design teams to solve complex customer experience challenges and deliver iterative improvements; Designing within established design systems while maintaining high standards of accessibility, usability, responsive design and premium visual execution

Benefits

Hybrid working with 3 days per week in the Central London office (with flexibility around start and finish times); 25 days holiday plus bank holidays, additional birthday leave; Private healthcare; Wellbeing benefits; Opportunity to own UX/UI for a rapidly growing digital business investing heavily in its next phase of growth; Major website transformation programme with chance to redesign key customer journeys from the ground up rather than optimise around legacy constraints