Validation Support Admin

We are recruiting a Validation support administrator to join our back-office team. The role will be to provide 2nd line support and help to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in an efficient and customer focused manner.

Responsibilities

2nd line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the clients SLA’s; Offer Jeopardy and controls assistance on any testing or technical issues; Help assist engineers run down their work in a timely manner throughout the working day; Proactively support and assist new to field engineers; Answer and action any queries and or requests received from the client; Validate job closures including ensuring the correct pictures and relevant information are uploaded; Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes to assist the client resolve any outstanding issues; Challenge and validate any failed jobs and promote health and safety standards ensuring compliance with statutory and company requirements; Avoid potential work failures by liaison with client Customers; Ensure all jobs are accounted for and closed by the end of the day; Communicate with field team managers and area managers of any issues throughout the working day

Requirements

Strong communication skills, both written & oral; Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads; Able to demonstrate process driven outcomes; Able to demonstrate a strong customer service focus, setting the expectations for the team; Numerate and literate, ability to interpret data and report outputs and actions accurately; Strong interpersonal skills, ability to build effective working relationships; Ability to work as a team member, promote team spirit and share ideas; Good organisation and time management skills; The ability to work without supervision; The ability to remain calm under pressure and maintain high standards at all times; Understanding of Microsoft office i.e. Excel, Word etc.; The ability to multitask, to a high standard with exceptional attention to detail; Flexible with working hours; Must have some understanding of technical terminology and good excel knowledge; Excellent time management skills should have the ability to prioritise tasks and complete in a timely manner

Nice to have

Experience working in a similar role would be advantageous

Benefits

20 days’ holiday plus statutory bank holidays; Company Pension scheme; Cycle to work scheme