Verification Specialist

The Auto Verifications Specialist supports the auto finance process by reviewing and validating customer and loan documentation to ensure accuracy, completeness, and compliance with company policies and regulatory requirements. This role is ideal for someone who is detail-oriented, organized, customer-focused, and enjoys solving problems.

Responsibilities

Review and verify customer and loan documentation for accuracy and compliance; Resolve missing information by communicating with customers, dealerships, and internal partners; Research and resolve documentation discrepancies; Utilize internal systems to accurately process and maintain information; Deliver excellent service while collaborating with team members and business partners

Requirements

High school diploma or GED; 1 year of customer service experience; Strong attention to detail, communication and organizational skills; Customer-focused with an investigative mindset and commitment to accuracy; Technical aptitude and ability to work effectively in a team environment; Working knowledge of Microsoft Office Suite, including Excel and Word

Nice to have

Experience in financial services, lending, automotive or document review; Experience working in a fast-paced environment with multiple priorities

Benefits

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances; Up to 4% matching 401(k); Employee Stock Purchase Plan (10% share discount); Tuition reimbursement; Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date); Paid sick leave as determined by state or local ordinance, prorated based on start date; Paid holidays (7 days per year, based on start date); Paid volunteer time (3 days per year, prorated based on start date)