Veterinary Receptionist

At Animal Trust, you'll find a supportive and inclusive culture that values each individual's contribution. We operate without hierarchy, fostering an environment where every team member contributes to our shared commitment to clinical excellence. Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services. Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.

Responsibilities

Assisting clients with appointments, diary management and finance including debt and insurance; Supporting collaboration with clinical teams; Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times; Answering telephone calls/queries from clients; Handling medication prepared by the veterinary surgeon and handing to clients; Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness; Dealing with stressed or upset clients and connecting them to the appropriate teams where required; Taking payments, registering new clients and addressing client concerns; Organisation and restocking of the practice where required; Complying with all health and safety procedures; Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Requirements

Enthusiastic advocate for animals; Experience of working on a medical or veterinary reception is required for this role; Strong organisational skills; Ability to work under pressure; Experience working with clients in stressful situations; Empathy, understanding and communicating are especially important

Benefits

5.6 weeks annual leave including bank holidays; Supportive and inclusive culture