Vice President, MISSION UNITED

This position provides leadership and strategic direction for United Way Broward’s (UWB) community impact efforts related to veterans, active-duty military personnel, transitioning service members, and their families through MISSION UNITED. The position is responsible for planning, coordinating, developing, and managing related programs, contracts, grants, and systems, as well as guiding the implementation of an integrated strategy to strengthen community outcomes. Key responsibilities include overseeing the MISSION UNITED advisory council, program and staff performance; cultivating strong community and stakeholder relationships; advancing research and data-informed practices; managing the Mission United system of care; and fostering effective volunteer, provider, government, military, and community partnerships.

Responsibilities

This position provides leadership and strategic direction for United Way Broward’s community impact efforts related to veterans, active-duty military personnel, transitioning service members, and their families through MISSION UNITED; Monitors relevant community indicators, research, and data to evaluate current issues affecting veterans and their families and to measure progress on key outcomes; Serves as a key UWB resource for the Community Impact process, facilitating the development of shared community goals, strategies, and a community agenda as it relates to veterans, active-duty military personnel, transitioning service members, and their families; Responsible for general allocations and contract management, including service/utilization management, program design, technical assistance, performance management, compliance, and outcomes management; Provides strategic leadership and oversight of MISSION UNITED operations, direct services, and the veteran-serving system of care; Responsible for the supervision, coaching, training, and development of direct reports; Responsible for the development, execution, management, monitoring, and evaluation of the Mission United strategic and operational plans; Responsible for overseeing federal, state, and other grants supporting MISSION UNITED initiatives and ensuring compliance with applicable funding requirements, regulations, and UWB policies and procedures; Responsible for the development, implementation, and monitoring of MISSION UNITED policies and procedures related to program operations, case management, quality assurance, provider monitoring, performance management, and continuous improvement; Works closely with, and fully supports, the Performance and Quality Improvement (PQI) Committee to ensure MISSION UNITED services align with UWB strategic priorities, quality standards, and organizational goals; Responsible for the coordination of the MISSION UNITED Advisory Council and its key committees to further enhance community building and fundraising efforts; Responsible for the quality assurance process for MISSION UNITED to include supervising and overseeing implementation of Council on Accreditation (COA) standards for case management services

Requirements

Master’s Degree in Social Work, Human Services, Business, Public Administration, or related field required; Military experience required; Minimum of seven years related experience in human service administration, service delivery, and contract management; Budgetary experience required; Program administrative and supervisory experience working with staff, providers, partners, and volunteers required; Experience managing staff and services required; Excellent presentation, public relation, and communication skills; Experience with the Veterans Administration (VA) as well as VA services and benefits; Proficiency required in MS Word, Excel, and other related computer programs; Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission; Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner; Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC; Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values; Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission; Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities; Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting

Nice to have

Public speaking experience