Vice President of Franchise Operations

The Vice President of Operations serves as the senior operational leader for the brand and is responsible for developing and executing the operational strategy that drives franchisee success, system growth, customer satisfaction, and financial performance. Reporting directly to the Brand President, the Vice President is a member of the Brand Leadership Team and partners closely with Franchise Development, Marketing, Finance, Product, Technology, Human Resources, and Shared Services to develop and execute strategies that strengthen the franchise system and achieve the brand's strategic and financial objectives. This role provides executive leadership to the Operations organization while building the people, processes, systems, and organizational capabilities necessary to support a growing franchise network.

Responsibilities

Develop and execute the brand's operational strategy in alignment with overall business objectives; Serve as a strategic advisor to the Brand President and executive leadership team; Provide executive leadership for all operational support functions across the franchise system; Establish operational standards, service models, and support strategies that enable franchisee success; Own franchise system operational performance and franchisee business health; Drive improvements in franchisee profitability, operational execution, customer satisfaction, and unit economics; Partner with the Brand President to achieve annual revenue, EBITDA, and operational performance objectives; Develop and manage the Operations budget; Build, lead, and develop a high-performing Operations organization; Recruit, develop, and retain exceptional operational leaders; Create succession plans for key leadership positions; Collaborate with Marketing, Finance, Product, Technology, Training, and Shared Services to execute strategic initiatives; Lead enterprise-wide operational improvement initiatives; Drive adoption of systems, technology, automation, and best practices; Sponsor change management initiatives across the franchise system; Ensure compliance with franchise agreements, operating standards, and company policies; Identify operational risks and implement mitigation strategies; Support business continuity planning and organizational resilience

Requirements

Bachelor's degree in Business, Operations, Management, or a related field, or equivalent experience; 10+ years of progressive leadership experience in franchise operations, multi-unit operations, or executive business leadership; Demonstrated success leading large operational organizations; Experience developing and executing business strategy; Strong financial management experience, including budgeting and P&L accountability; Proven success improving franchisee performance, operational execution, and organizational effectiveness; Experience leading organizational change and operational transformation; Ability to travel approximately 40–50%

Nice to have

Experience within a franchisor or multi-unit service organization; Experience supporting private equity-backed organizations; Multi-brand leadership experience; MBA or other advanced business degree; Experience leading enterprise operational transformation initiatives