Vice President of Operations

The VP of Operations is primarily responsible for overseeing operational support functions including scheduling, account management, client relations, and field supervision supporting our residential/multifamily markets. Additionally, the VP of Operations will work directly with Operations and Scheduling Managers and the HR department to ensure Titan provides “Best-In-Class service” to our residential and multi-family clients and staff.

Responsibilities

Build, grow, and drive customer relationships; Responsible for operational excellence and development of the operating teams including scheduling, field supervision, portfolio management and other supporting functions; Works with Region Vice President and Region President to set key metrics and goals to assess performance of operations teams; Schedules, conducts, and manages recurring group and individual meetings to drive service excellence and achievement of client and company goals; Oversees annual review process for operations teams, including documentation of positive and negative performance, informal coaching and team member development; Reviews disciplinary issues with operating teams to ensure compliance with company and union guidelines; Consults with HR to review concerns and questions; Supports operating teams and HR in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals; Supports operating teams in hiring, training and on-boarding; Troubleshoots and remove barriers to hiring challenges and onboarding issues; Explains company personnel policies, benefits, and procedures to all staff and job applicants, as needed; Compile and prepare internal and external reports and documents pertaining to personnel activities and account trends; Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies; Stays current on federal, state and local CBA guidelines relative to our services; Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients; Review new business opportunities with sales team members, reviewing alignment with company growth goals and culture; Prepare internal and external correspondence and memos as needed; Successfully support operations in Chicago and surrounding Suburbs; Work in the company offices or at a customer location – this is not a remote/work from home role; Join, participate and engage in networking groups, events and channels in the residential and multi-family market; Other duties as assigned

Requirements

Minimum 5 years of security operations-related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company; Minimum 4 years of Management Experience, preferably in corporate security and guard force management; Be able to demonstrate direct experience and success in the residential, multi-family service sector; Bachelor’s Degree required; Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills; Ability to communicate clearly and concisely while also sharing technical concepts effectively to a varied audience; Effectively lead team service delivery and development across the national environment; Comfortable presenting information to large audiences both online and in person; Ability to interact effectively at all levels and across diverse cultures; Strong customer and results orientation; Capably work under pressure while maintaining a professional image and approach with clients; Experience with Microsoft Office and Google Suites; Must be able to pass pre-employment screening

Nice to have

Corporate security and guard force management (preferred); Experience with security guard force management software preferred

Benefits

Paid time off and paid holidays; Medical, Dental and Vision insurance; Opportunities for career growth and promotion; Skills-enhancing training