Vice President - Primary Care Operations

Plans and oversees the execution and activation of highly complex primary care, multi-specialty ambulatory sites. Drives the strategic, programmatic, and operational planning process to support Parkland Health's strategic and primary care plan. Develops site's operational plans and systems, as well as effective and efficient organizational structures that result in optimal service delivery and achievement of identified strategies. Maintains and updates critical metrics for executive leadership review. Prioritizes, proposes, and oversees the site's operational initiatives and system changes based on analysis of current strategies and organizational goals. Evaluates the effectiveness of and monitors the implementation and enforcement of policies, best practices, and procedures to maximize customer and patient experience, efficiency, and effectiveness while surpassing identified standards and benchmarks. Leads and manages activation, to include maintenance of a strategic plan for outpatient services.

Responsibilities

Oversee the development of the annual budget, incorporating Parkland Health and division goals; Periodically analyze revenue and losses, revising budget, staffing, or other practices to accommodate cost-effective findings; Ensure informed use of division resources through clear policies, including equipment, supplies, training practices, and service utilization; Investigate, evaluate, and implement cost management expertise from diverse sources; Administer the operating, capital, and payroll budgets; Participate in leader selection, including providing input in the evaluating of leaders; Act as a resource for leaders, patients/families, administration, other departments, and employees; Plans and executes ongoing strategic initiatives and planning for all primary care operations; Develop and implement strategies to improve clinic services and patient access based upon community needs assessments, social determinants of health, and health inequities; Evaluate division productivity and provide recommendations for improvement; Participate in innovative projects, generate new revenue opportunities, and streamline operations to support clinical staff; Maintain a positive working relationship with executive/senior management, vendors, other hospitals, and leaders; Serve on system-wide interdisciplinary committees as assigned; Oversee the supervision of Primary Care facilities to ensure cleanliness, functionality and safety of all properties and compliance with mandated safety requirements; Ensure proper patient processing and billing functions, including effective collection of insurance and patient receivables; Support cross-functional projects through key milestones, project plans and policy development; Manage action items and processes required to see projects through by engaging multiple teams; Monitor practice performance; review and approve monthly financials; Manage monthly financial and operational reviews with the Executive Vice President and Chief Operating Officer and site triad leadership; Assist the marketing department to ensure practices have market presence, proper branding, and increased patient access; Provide review and assistance of contract management of employed physicians, partnered hospitals, community organizations, vendors, and third-party payers; Monitor employee satisfaction, turnover, employee initiatives, and participation in quality improvement; Identify and analyze the design of jobs, work processes, and workflows and implement changes to improve effectiveness, productivity, and efficiency; Stay abreast of developments and trends in the field; Maintain knowledge of applicable rules, regulations, policies, laws and guidelines and develop internal controls promoting adherence; Develop, implement, monitor, and revise annual goals and objectives for the department; Select, train, schedule, motivate, supervise, and evaluate employees, making recommendations for disciplinary actions up to and including termination; Ensure assigned employees receive opportunities to further their knowledge

Requirements

Must have a Master's degree in Nursing, Master's Business Administration, Master's Health Administration or related field; Must have eight (8) years of ambulatory care experience to include five (5) years of management experience; Effective verbal and written communication skills in working with a diverse population of physicians, nurses, support staff, ancillary staff, community partners and governing bodies; Proven ability to develop and manage project plans and to communicate needs of plan/budget to key players and senior management; Strong negotiation skills, with the ability to find collaborative and positive outcomes; Demonstrate knowledge and skill in resource management, including budget and personnel practices; Ability to think critically and logically, evaluate all aspects of situations and problems, and lead change management to arrive at optimal solutions; Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, community, and governing bodies; Understand health inequities and social determinants of health; Demonstrate knowledge of Parkland Health policies, structure, procedures, and mission; Demonstrate patient-centered/patient-valued behaviors

Nice to have

Prefer ambulatory and/or physician practice management experience; Prefer three (3) years of experience working in an urban healthcare system