Virtual Account Management Team Lead

A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része.

Are you an operational mastermind who thrives on efficiency? We are looking for a Team Leader for our Virtual Account Management (VAM) department (about 5 people - might increase in the future). This isn't just about managing a team; it’s about maintaining the "engine" that powers our partners’ success. You will lead a high-performing squad, using data to bridge performance gaps and ensuring our operational standards aren't just met—but exceeded.

What’s on the menu: Your Mission

- Operational Excellence: Lead the day-to-day rhythm of the VAM team. You’ll ensure our partner accounts receive world-class service by optimizing workflows and removing friction.
- Data-Driven Leadership: Dive into performance dashboards to spot trends. You’ll identify where we can win and implement swift, corrective actions to keep the team on track.
- Drive the "How": Serve as the operational North Star. You’ll ensure the team masters Salesforce and internal tools, maintaining the data integrity that allows us to scale.
- Performance Coaching: It’s not just about targets; it’s about people. You’ll track productivity metrics (call volumes, task completion) and provide the daily direction needed to help your team hit their personal bests.
- Strategic Reporting: Keep your finger on the pulse. You will translate team activities into clear progress updates for senior management, highlighting both wins and opportunities.

Requirements

Experience: 3+ years in Operations, Team Coordination, or Customer Success. You’ve led teams in high-volume, fast-paced environments before.; Process Mindset: You don't just follow a process, you own it. You thrive in structured environments and enjoy bringing order to complexity.; Tech-Savviness: You speak "Salesforce" and Google Workspace fluently. You understand that clean data is the foundation of a great strategy.; Analytical Eye: You’re comfortable navigating dashboards and can quickly pivot a team’s focus based on what the numbers are telling you.; Language Skills: You are a master communicator in both Hungarian and English.; Grit & Reliability: You are the calm in the storm, capable of managing multiple moving parts without losing sight of the goal.; The Optimizer: You love finding a better, faster, or more organized way to get things done.; The Pragmatist: You look at a report and immediately translate "numbers" into "action items."; The People Champion: You take pride in troubleshooting hurdles for your team, clearing the path so they can succeed.