Virtual Safety Technician, Baptist IT Center

Baptist Health is seeking to add a Virtual Safety Monitor Technician to our Virtual Monitoring Unit located in Jacksonville, FL. This is a full-time day shift opportunity. At Baptist Health, a Virtual Safety Monitor Technician plays a vital role in keeping patients safe through continuous virtual observation. These technicians review assigned patients and ensure all video and communication systems are functioning properly. Throughout the shift, you will observe patients remotely via live video feeds, watching for signs of distress, confusion, or unsafe movement. Using calm, compassionate communication, the technician provides verbal redirection when needed. If a patient requires direct assistance, the technician promptly alerts onsite nursing staff.

Responsibilities

Provide continuous observation and surveillance of assigned patients; Verbally redirect patients from engaging in any at-risk behaviors; If unable to engage the patient, summon onsite nursing staff or a caregiver for assistance; Review assigned patients and ensure all video and communication systems are functioning properly; Observe patients remotely via live video feeds, watching for signs of distress, confusion, or unsafe movement; Alert onsite nursing staff promptly when a patient requires direct assistance

Requirements

High School Diploma Required; Active Florida CNA or EMT license is required