Visitor Experience Manager

We are working with a prestigious heritage and visitor destination that welcomes thousands of guests each year across its historic estate, attractions, events, gardens and leisure facilities. Due to an ongoing team restructure and increased seasonal demand, our client is seeking an experienced Visitor Experience Manager to join the business on a six-month fixed-term contract. This is a hands-on opportunity to make an immediate impact within a high-profile visitor attraction where no two days are the same. The Visitor Experience Manager will provide operational leadership across the visitor experience function, ensuring exceptional service standards while supporting a busy site through a period of change. You'll become a visible presence across the estate, working closely with operational teams to deliver a safe, engaging and memorable experience for every visitor.

Responsibilities

Lead the day-to-day operation of a busy visitor attraction; Coordinate and support a large casual workforce across multiple visitor-facing areas; Deliver regular team briefings and maintain excellent communication across departments; Resolve operational challenges quickly while maintaining exceptional visitor standards; Participate in a weekend management duty rota (approximately two weekends per month with time off in lieu)

Requirements

Previous experience within a visitor attraction, heritage site, leisure venue or similar public-facing environment; A proactive, self-starting approach with the confidence to work independently; Strong leadership skills with experience motivating operational teams; Excellent communication and organisational abilities; A practical, hands-on attitude with the ability to remain calm under pressure

Benefits

Six-month fixed-term contract with an immediate start available; Opportunity to play a key role within a well-established and respected organisation; Varied operational role where every day brings new challenges; Potential to be considered for future permanent opportunities for exceptional performers; Time off in lieu for weekend management duty rota