Volunteer Coordinator

The Volunteer Coordinator is responsible for supporting key aspects of our NYC-based Gratitude volunteer program.

Responsibilities

Represent gratitude operations by fostering an inclusive and productive in-person volunteer environment (75%); Prepare for daily programming such as organizing volunteer stations and workspaces; Support daily volunteer operations, including scheduling, sorting and managing mail deliveries, answering volunteer questions, coordinating supplies, and ensuring accurate data entry; Curate special student thank-you deliverables for our most impactful partners; Review incoming student thank-yous that have been escalated by volunteers to staff for further review; Connect with teachers and donors on tricky thank-yous that require an extra special touch; Welcome new volunteers, respond to applications, and schedule and run regular volunteer orientation sessions; Cultivate a fun, friendly, and productive volunteer environment; Build relationships and a sense of community with and between volunteers; Contribute towards larger team initiatives, including supporting special projects (25%); Collaborate on strategic initiatives and projects to support the team and the larger organization, as needed; Call teachers in specific geographic areas to share relevant funding opportunities and encourage them to post classroom projects

Requirements

One to two years of full-time work experience; Available to work in person in our midtown Manhattan office 40 hours per week, Monday - Friday; Available to work 12pm - 8pm one to two times per week; Available to work on the weekends once or twice per month during peak season (September - February); Heavy lifting, approximately 25 pounds multiple times per day

Nice to have

Experience working with volunteers or having been a volunteer; Comfort with technology and ability to learn new programs and tools quickly (Google Workspace, Slack, Mailchimp, Zendesk, Salesforce); Strong communication skills; Attention to detail; Adaptability under pressure; Passion for educational equity

Benefits

25 paid vacation days per year; 11 paid holidays; Employer-paid individual and family health plan; Matching 401(k) plan (up to 5% of base salary); Annual professional development stipend; Annual performance-based raises; Casual and flexible work environment; Overtime pay eligibility under the Fair Labor Standards Act (non-exempt role)