Volunteer Services Specialist - FT - Days - MHS

The Volunteer Services Specialist serves as the facility-level owner of the volunteer services program and is responsible for developing and executing volunteer workforce strategy for the assigned facility. This role exercises independent judgment to align volunteer services with facility operations, patient experience priorities, and safety standards, while partnering closely with hospital leadership, clinical departments, Human Resources, and community organizations.

Responsibilities

Holds accountability for volunteer performance management, engagement, and issue resolution, exercising discretion to address concerns, implement corrective actions, and escalate risks that may impact operations, patient experience, or compliance; Conducts ongoing rounding and formal assessments with volunteers and departmental leaders to evaluate effectiveness of placements, make real-time placement and role adjustments, and ensure continued alignment with facility operational needs and volunteer capabilities; Serves as the primary facility-level consultant to department leaders on volunteer role design, assessing operational needs, risk considerations, and patient experience goals to develop appropriately scoped, safe, and compliant volunteer assignments; Owns the end-to-end volunteer lifecycle strategy for the assigned facility, including recruitment planning, selection, onboarding, and placement optimization, ensuring consistent coverage, quality, and alignment with departmental and patient-facing needs; Responsible for facility-level volunteer program analytics and data integrity, leveraging Press Ganey survey data, Workday, and TASS to monitor performance, identify trends, and develop regular KPI reports (including onboarding volume, volunteer terminations, service-hour trends, and exit survey insights); Designs and leads the facility volunteer recognition and retention strategy, including major annual appreciation events and ongoing engagement initiatives, to sustain volunteer satisfaction, retention, and program continuity; Represents Volunteer Services in facility and departmental forums to provide program updates, communicate enhancements, and ensure alignment with operational priorities

Requirements

Associates degree; Two (2) years of related experience; Excellent communication, critical thinking, and presentation skills; Accountability; Customer Service; Develops Relationships; Effective Communication; Organization Skills; Problem Solving; Responding to Change; Standards of Behavior; Team Work

Nice to have

Experience in recruiting, screening, and training