VP Customer Success (f/m/d)

As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them.

Responsibilities

Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout; Drive project management and coordination of integrations across industries; Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams; Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level; Strategically expand and manage the Customer Impact Team; Take an active role in the strategic development of the business model and product

Requirements

Degree in Industrial Engineering, Mechanical Engineering, or similar; 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech; Good understanding of AI, software, and production processes; Proven ability to lead cross-functional teams and orchestrate stakeholders; Business-fluent in German and English; Based in Munich or willing to relocate, ready to go all-in with us

Nice to have

industry PhD

Benefits

Unique opportunity to lead a top-tier team; Top-of-market compensation with equity package; Best-in-class network across Europe and the US; Fast-paced environment backed by the world's best investors with the world's leading organizations as customers