VP, Reporting & Analytics – Patient Services

The Vice President, Reporting & Analytics, Patient Services is a key member of EVERSANA's Patient Services Reporting & Analytics leadership team, responsible for leading the strategy, development, and delivery of reporting and analytics solutions that drive value for clients, patients, and the organization. This leader advances data-driven offerings, supports business development efforts, and collaborates across teams to deliver actionable insights, scalable solutions, and measurable outcomes for BioPharma clients.

Responsibilities

Lead the strategy, development, and delivery of reporting and analytics solutions for Patient Services clients; Develop reporting, analytics, and insights solutions delivering measurable performance against SLAs and KPIs; Lead a team of analysts, onsite and offshore, in delivering actionable reporting, analytics, and insights; Conduct data deep dives and root cause analyses to address access, affordability, and adherence challenges; Provide operational excellence, strategic thinking, and project prioritization for clients and business partners; Serve as a trusted thought partner, consulting within a matrixed environment; Contribute to a portfolio of clients and projects, providing strategic input on data services; Support business development by participating in pitches, proposals, and client presentations; Serve as Reporting and Analytics lead for Patient Services pitches, proposals, and marketing initiatives; Contribute to scalable best practices, processes, and product offerings; Develop and deliver persuasive presentations on Reporting and Analytics offerings; Translate data-driven insights into strategic recommendations supporting business growth and P&L objectives; Collaborate with product owners, technical resources, and QA to define requirements, acceptance criteria, and test plans; Create user experience deliverables including wireframes and navigation flows; Establish team direction, priorities, and measurable objectives; Manage employee performance, workflows, resources, and talent pipeline, including hiring, performance reviews, and development; Foster a culture of accountability, collaboration, continuous improvement, and professional development

Requirements

Bachelor's degree in healthcare or health policy or STEM or business; 12+ years of overall experience focused on healthcare data, especially patient-level data; Prior experience defining standard metrics and KPIs for client needs and establishing processes to measure them; Experience generating insights and presenting findings and deliverables to clients; Experience providing patient services analytics consulting and thought leadership to clients at the business heads level; Experience recommending, designing, and developing data-driven analysis using statistical and advanced analytics methodologies; Strong customer analytics and logical thinking skills, with the ability to present analytics findings to senior leadership and executives; Ability to act as a trusted 'Thought Partner' for clients, including stakeholder management and risk analysis; Experience supporting proposals, pitches, and new business development; Expert level SQL, Tableau, and Power BI; Experience with SFDC and internal CRM and Pharmacy systems; Experience with JIRA and Smartsheet; Experience with MS PowerPoint; Hands-on data science (machine learning) and Python modeling experience (preferred)

Nice to have

Bachelor's degree in healthcare or health policy or STEM or business; 12-15 years of healthcare-relevant data science or analytics experience with a Bachelor's or Master's degree in Engineering, Business, Economics/Statistics or equivalent; Industry-standard subject matter expertise in Patient Services core areas such as program strategy and affordability solutioning; Leverage communication to inspire others and a flexible 'can do' attitude; Knowledge of global business fundamentals, evolving pharma business models, and multi-geography, multi-cultural teams; 11+ years of hands-on patient services data analytics experience; Client-facing presentation and storytelling skills, including leading product demos; Outcomes-driven, translating business objectives into analytical questions; Tableau Desktop Certified Associate or Power BI certification; AWS certifications; PMP or PgMP