Warehouse Agent

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. The Warehouse team is responsible for driving the best possible customer experience through order fulfillment, hand authentication, timeliness, and problem solving.

Responsibilities

Process inbound and outbound items; Hand authenticate valuable collectibles such as Funko Pops, trading cards, etc.; Issue buyer’s product returns based on defective/damaged items; Managing product inventory; Host Whatnot live streams to liquidate warehouse inventory; Package items with precision and in a timely manner; Assess then resolve issues utilizing a variety of systems, processes and technology (Asana, Zendesk, CRM, etc.); Research and investigate new products, listings, sellers and quality concerns; Work with other departments to research and resolve open questions; Collaborate with management to improve systems and supply chain efficiency; Make quick and financially sound decisions around inventory and customer satisfaction; Represent the company with integrity, honor, and professionalism

Requirements

Experience with parcel delivery, marketplace sellers, vendors, social media or supply chain operations; Understanding of Ecommerce and Marketplace operations; Warehouse located in Scottsdale, Arizona; Reliable transportation required; Ambitious, go getter, creative; “Figure it out” mindset; Positive Customer first attitude; Proactive problem-solver and process-improver; Desire to enhance your career; Good physical endurance and stamina including climbing ladders and lifting up to 50 lbs; Able to twist, pull, push, bend, and stand for lengths of time; Intermediate to advance knowledge of Microsoft Office programs used to process orders, manage inventory, and analyze data