Weekend Front Desk Customer Service Representative

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Responsibilities

Addresses inquiries via phone, digital and in person and follows up timely; Checks in students on the attendance tracking system and prepares lesson schedules for team members; Resolves account matters and contacts guests for clarification purposes; Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space; Updates informational displays with accurate and timely promotions and literature; Monitor Snack area and providing guidance to Snack Shack staff; Advances through cross-training in multiple roles and substitutes when necessary; Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members; Enforces safety rules and regulations to prevent accidents; administers first aid when necessary

Requirements

Ability to work with children; Problem solver and creative thinking skills to identify and resolve challenges; Excellent communication and organizational skills; Must pass background examinations prior to training

Benefits

Paid on-the-job training; Flexible scheduling; Rewarding work environment; One-of-a-kind culture; Paid training, certifications and ongoing support; Convenient schedules; Welcoming and inclusive environment; Opportunity to make a difference in the community; Career growth and mentorship; High fives and tropical vibes; Partnership with World Record Holders and Olympic Gold Medalists; USA Swimming Foundation partnership; Growth opportunities