Welcome Coordinator

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work.

Responsibilities

Welcoming patients and guests; Conducting visit check-in and assisting patients with required forms; Collecting co-pays; Updating patient information and making changes in electronic medical record platform; Scheduling/rescheduling appointments within electronic medical records platform; Managing phone lines by answering, taking messages, and conducting outbound calls as instructed; Managing faxes in the electronic fax platform; Maintaining the cleanliness of the Welcome and Community Room areas; May be required to float to other centers in the region on an infrequent basis; Other duties as assigned

Requirements

Strong computer skills required and basic knowledge of Google Suite; Professional phone etiquette; Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary); US work authorization

Nice to have

Experience in customer service setting; Some college; A flexible and positive attitude; A welcoming and nurturing attitude toward our patient population of older adults; High level of integrity

Benefits

Medical, dental, and vision coverage; Paid time off; Retirement savings options; Wellness programs; Other resources based on eligibility; Eligible for CVS Health bonus, commission or short-term incentive program