Welcome Services Concierge

Exceeds expectations and personalizes the care and service of each customer greeted at the assigned point of entry. Is a resource for customers arriving and departing from the facility.

Responsibilities

Exceeds expectations and personalizes the care and service of each customer greeted at the assigned point of entry; Is a resource for customers arriving and departing from the facility; Greets customers and assesses their immediate needs; Successfully manages the first impression of the facility; Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc.; Passes customer to volunteers for escorts when possible; Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair; Assists in maintaining a smooth traffic flow at the entrances to the facility; Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc.; Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs; Assures working area is clean of debris, safe, and free from obstacles; Reports any Security/Safety issues to the Public Safety Services Department immediately; Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds

Requirements

High School Graduate; Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility; Excellent communication, interpersonal, and customer service skills; Ability to problem solve and work independent of direct supervision; Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors; Ability to stand, walk and/or run throughout work area approximately 95% of the workday; Ability to withstand exposure to weather elements 95% of the workday; Ability to push, pull, and lift approximately 50 lbs; Ability to communicate with a diverse population of customers; Ability to tolerate minimal exposures of odors from auto emissions/gasoline; Operates all equipment necessary to perform the job; Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served

Benefits

Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance; Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program