WHP Dispatcher I

The Wyoming Department of Transportation (WYDOT) is committed to providing a safe, high-quality, and efficient transportation system for the State of Wyoming. We are currently seeking a Dispatcher I for the Wyoming Highway Patrol Dispatch Program in Cheyenne, Wyoming. A Wyoming Highway Patrol Dispatcher I is the entry-level WHP dispatch personnel. Formal classroom and on-the-job training introduce this unique career field to successful candidates, providing basic knowledge, fundamentals, and procedures needed in this position. WHP dispatchers provide the vital communications link between the public and emergency services, utilizing a two-way radio system and extensive computer operations. With an emphasis on officer safety, WHP dispatchers also ensure law enforcement officers receive the necessary assistance and backup. WHP dispatchers require excellent interpersonal skills, good memory retention, and the ability to calmly and accurately process information under pressure. Work involves rotating shifts, weekends, and holidays.

Responsibilities

Provide vital communications link between the public and emergency services; Utilize a two-way radio system and extensive computer operations; Ensure law enforcement officers receive necessary assistance and backup; Process information calmly and accurately under pressure, sometimes during high-stress or emergencies; Complete classroom and on-the-job training; Learn basic knowledge, fundamentals, and procedures of law enforcement dispatching; Perform next level's duties in an evaluation status

Requirements

1-3 years of progressive work experience (typically in Dispatch) OR Associate's Degree; No prior experience required if Associate's Degree; Must be a US Citizen; Ability to work shifts, holidays, and weekends; Physically able to hear and record messages transmitted over radio, telephone, or similar devices; No driving privilege suspensions within three years; Successful background investigation including credit check, psychological, polygraph, medical, and drug testing; Pass FBI fingerprint check; No felony convictions or indictments; No marijuana use within one year of test date; No other controlled substance within three years of test date

Nice to have

good communication and people skills; attention to detail; good memory retention; familiarity with computers; strong typing ability

Benefits

$2,000 Hiring Bonus (eligibility conditions apply); Culture of public service and work/life balance; Comprehensive health, dental, and vision insurance; Paid vacation, sick leave, FMLA, and holidays; Retirement pension and 457B plans; Meaningful work; No state income tax