Workforce Planning Coordinator

Reporting to the Senior Workforce Manager, the Workforce Planning Coordinator is a key operational role within the Workforce Planning team, responsible for the day-to-day administration of Blueprint, [solidcore]’s internal scheduling platform. In this role, you will own back-end platform management, Area Manager support, inbox operations, and the reporting that keeps scheduling decisions running smoothly across all studio locations. You’ll also contribute to cross-functional workforce planning efforts by supporting the creation of training materials, release communications, and resources that enable studio teams to use Blueprint effectively and consistently.

Responsibilities

Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions; Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly; Troubleshoot common platform issues and escalate technical problems to the Senior Workforce Manager as needed; Perform QA and UAT testing on the Blueprint staging site ahead of new feature releases, bug fixes, and platform updates; Intake, review, and approve or deny incoming class theme requests in accordance with [solidcore]'s music policy; Perform manual integration checks between Blueprint and MBO; Serve as a first point of contact for Area Manager questions and issues related to Blueprint; Own the Blueprint team inbox- triaging incoming requests, responding to routine inquiries, and routing complex issues appropriately; Support with the creation of release communications, training materials and best practices for internal users of Blueprint; Support office hours sessions hosted by the team, helping prepare materials and facilitate Q&A; Build relationships with the AM team to understand scheduling pain points and surface feedback to the broader Workforce Planning team; Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations; Track recurring questions and use them to inform SOP updates and training material improvements

Requirements

1–3 years of experience in fitness, studio operations, coordinator, or administrative role; Proficiency in G-Suite (particularly Google Sheets); Full-time availability (40 hours/week) with the ability to work remotely; Highly organized and detail-oriented with strong data management skills; Ability to manage multiple projects and deadlines in a fast-paced environment; Excellent verbal and written communication skills; Analytical mindset with strong problem-solving abilities; Professional, reliable, and aligned with [solidcore]’s values and brand standards; Entrepreneurial spirit with a willingness to “roll up your sleeves.”; Collaborative team player who builds strong cross-functional relationships; Passion for fitness, wellness, and the [solidcore] community

Nice to have

Experience with scheduling or workforce management systems; Familiarity with Mindbody Business platform; Experience working in a high-growth or startup environment; Previous experience collaborating with cross-functional teams or supporting multi-location operations

Benefits

Annual bonus eligibility based on performance; Monthly cell phone stipend; 401k with employer match; Health, dental, and vision insurance; Flexible PTO; Free drop-in classes