Working Team Lead (Janitorial)

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM's list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets. ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees. The Working Team Lead is a hands-on leadership role responsible for coordinating and supporting daily cleaning operations while actively performing janitorial duties alongside team members. The Working Team Lead serves as a resource for frontline employees, helps ensure work assignments are completed efficiently and to quality standards, and assists management in maintaining a safe, clean, and productive work environment.

Responsibilities

Support the Shift Coordinator and Site Supervisor in daily operations; Assign and coordinate work activities among cleaning staff; Monitor task completion and provide ongoing direction throughout the shift; Act as the first point of contact for frontline employees during assigned shifts; Communicate operational priorities and shift updates to team members; Perform routine and specialized cleaning duties as required; Assist with floor care activities including scrubbing, polishing, burnishing, and carpet extraction; Support washroom sanitation, waste removal, and general facility cleaning; Assist with special projects and high-priority cleaning tasks; Ensure all work areas meet established cleanliness standards; Conduct routine inspections of assigned areas; Identify service deficiencies and address issues promptly; Report recurring concerns and operational challenges to supervisors; Ensure company and client cleaning standards are consistently met; Assist with onboarding and training new associates; Demonstrate proper cleaning techniques and equipment operation; Provide coaching and support to team members; Reinforce company policies, procedures, and safety requirements; Monitor cleaning equipment and report maintenance issues; Ensure supplies are stocked and readily available; Promote proper handling and storage of chemicals and equipment; Assist with inventory counts as required; Lead by example in following safe work practices; Ensure proper use of personal protective equipment (PPE); Report hazards, incidents, and unsafe conditions immediately; Support workplace safety inspections and initiatives; Maintain compliance with WHMIS and company safety procedures

Requirements

Previous experience in janitorial, custodial, environmental services, or facilities operations; Working knowledge of cleaning equipment, chemicals, and floor care procedures; Strong communication and interpersonal skills; Ability to prioritize work and coordinate multiple tasks; Ability to work independently while supporting team objectives

Nice to have

Demonstrated leadership or team lead experience; WHMIS certification; Health & Safety training; Experience in pharmaceutical, manufacturing, industrial, or commercial environments; Experience training and mentoring frontline staff

Benefits

Award-winning culture; Extensive range of learning and career opportunities; Health & Safety; Comprehensive health, vision, and dental care coverage for eligible associates; Mental Health and Well-Being initiative; Employment Assistance Program with 24/7 support; Diverse and inclusive environment