Workplace Experience Manager

We're looking for an Office Manager who sees workplace management as more than keeping things running - someone who genuinely cares about people and wants to shape office culture. The ideal candidate comes to the table with ideas for making Mondays feel a little less like Mondays and takes pride in being the connective tissue of the office. You're organized and dependable, but also bring warmth and creativity. If you love building community and celebrating people, we'd love to meet you.

Responsibilities

Order and maintain office supplies, snacks, and beverages, keeping the pantry and fridge stocked at all times; Maintain overall office condition and submit work orders and maintenance requests to the building or third-party vendors as needed (HVAC, coffee/water machines, etc.); Coordinate with cleaning crews to ensure weekly schedules are kept and make adjustments when necessary; Manage communication with the landlord, building management, contractors, and service providers; Ensure health and safety policies are current and consistently followed; Attend the front desk, greet guests, and assist colleagues with day-to-day needs; Manage visitor access and room bookings for meetings and interviews; Handle building badge requests, including deactivation when employees leave; Process and sort incoming mail, courier deliveries, and package distribution; Post outgoing mail, including international parcels and courier shipments; Plan, organize, and execute in-office and external events end-to-end (team lunches, holiday parties, and seasonal celebrations) in coordination with the marketing team and event manager; Support IT and HR teams with employee onboarding and offboarding processes; Assist colleagues with travel management and coordination; Process invoices and manage office budgets; Implement and maintain office procedures and administrative systems

Requirements

You’re caring, fun, detail oriented, meticulous, and organized; You’re quick, curious, strategic and like to take initiative; You’re passionate about creating a safe and inclusive environment and you enjoy planning events and celebrations; You’re customer service oriented and you love helping others; You’re an excellent writer and communicator; Must be able to come into the office 5 days a week during business hours; Experience in office management, front office operations, or a similar administrative role; Strong interpersonal and communication skills - comfortable interfacing with employees at all levels, vendors, and visitors; Ability to work under pressure and solve problems quickly and independently; High attention to detail while maintaining awareness of the big picture; Proactive, self-directed mindset with a strong sense of ownership and follow-through; Collaborative team player with a professional and welcoming demeanor; A genuine passion for people and workplace culture - with ideas and enthusiasm for making the office a great place to work

Nice to have

Experience in project management, travel coordination, or event management

Benefits

Competitive salary; Health, dental, and vision insurance, plus mental health resources; 401(k) match and generous PTO; Hybrid work environment (NYC office); Free lunch for onsite team members in NYC; Volunteer Opportunities; Opportunities for professional development in a high-growth ad tech company