Workspace Experience Ambassador

Our goal is to be the most welcoming and friendly place to work; our people deliver this with a fun and caring attitude. Our Workspace Experience Ambassadors build a sense of community within the workspace and create memorable experiences through supporting colleagues and their work, regardless of where that is. Joining our team as a Workspace Experience Ambassador, you will help build and lead a supportive and social community, where we can all be at our best.

Responsibilities

Build and lead a supportive and social community where we can all be at our best; Create a welcoming atmosphere and be the primary point of contact for all employees and their visitors; Use workspace data to enhance the workspace experience; Deliver an exceptional experience to colleagues; Take ownership of all services within the hybrid workspace; Build relationships and encourage interaction between colleagues; Drive and develop the community by organising engaging, popular events; Create a culture of Community Well Being; Orient new hires, including arranging access and providing welcome packs and a site tour; Collect and analyse workspace data to improve the workspace experience; Engage with colleagues to understand workstyle behaviours and make recommendations; Report on engagement activities, success stories and community meetings; Support and promote MyDay initiatives; Provide weekly updates to the Workspace Experience Manager; Build a conscious community through a local event calendar; Collaborate with ERGs, HR, and contractors on events and messaging; Drive collaborations and partnerships through the community calendar; Develop engaging content plans including blogs, articles, social media posts, newsletters, and videos; Work with the communications team to create event collateral and promotion materials; Engage with the online community and respond to comments and requests; Take ownership of resolving issues and providing personal follow-up; Maintain customer journeys and map service standards; Work with BI&T to introduce innovative technical solutions to increase Customer Experience.

Requirements

2+ years of relevant experience in customer service, events, sales, or related industries; Proficient computer skills such as MS office and email etiquette; Flexible to work in shifts or occasionally out of hours when requested; Excellent communication skills (both verbal and written); Good negotiation skills, coordination, and networking capability; A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team; Understand how to interpret and use feedback to increase service levels and enhance key touch points; Be competent in translating feedback data; Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service; Be able to handle pressure, think quickly and calmly; Have an energetic, cheerful, and outgoing personality.

Nice to have

Prior experience in co-working, corporate real estate or start-up experience would be an advantage.