Youth Program Manager - ISY

The Program Manager (In-School Youth) oversees the HGCY In-School Youth Pilot across the East, North, and West regions. The role supervises staff, leads school and community partnerships, and is accountable for service quality and program performance. The Program Manager (In-School Youth) works with EDSI leadership and the H-GAC Workforce Board to meet program goals and service standards. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Oversee daily program operations and supervise Youth Career Advisor (In-School Youth) and the WBL Specialist; Develop partnerships with school districts, colleges, community organizations, and employers, and coordinate partnership efforts across the three regions; Set outreach, recruitment, and enrollment targets; track progress and address performance gaps; Oversee participant services, case management, and follow-up; review files and program data for accuracy, timeliness, and compliance; Track enrollment, retention, graduation, measurable skill gains, credentials, work-based learning (WBL) completion, postsecondary continuation, and employment outcomes; Monitor Summer Jobs applications, referrals, and conversion outcomes; Oversee graduation transitions to education, training, employment, WBL, or Out-of-School Youth (OSY) services; Lead senior-year career immersion activities and approve career exploration and employer engagement activities; Maintain consistent workflows and service standards across all regions, and use program results to improve services and operations; Lead staff meetings, case reviews, and performance discussions; Resolve participant, school, employer, and partner concerns escalated to program leadership; Report program performance to EDSI leadership and the H-GAC Workforce Board; Ensure staff follow EDSI and program policies and procedures

Requirements

Bachelor's degree in education, workforce development, human services, business administration, or a related field preferred, or an equivalent combination of education and relevant experience; 3–5 years of experience in workforce development, youth programming, education, human services, or a related field preferred; Previous supervisory or program management experience required; Experience building partnerships with schools, community organizations, employers, or other stakeholders preferred; Experience monitoring program performance, participant outcomes, and service quality; Strong organizational skills and the ability to manage priorities across multiple service areas; Strong written and verbal communication skills with a range of stakeholders; Proficiency in Microsoft Office, including Excel; Valid driver's license and clean driving record required