EMS Communications Specialist – STAT MedEvac/UPMC PARC

The UPMC Center for Emergency Medicine is looking to hire an EMS Communications Specialist to support UPMC PARC. UPMC PARC operates 24/7 and requires continuous staffing. Candidates must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours, depending on departmental needs, while overnight shifts are 10 hours. Shifts include rotating weekends and holidays. The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities

Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan; Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan; Receive emergency calls and process appropriately; Provide exceptional customer service according to UPMC policies and procedures; Receive and document medical command reports and notify the emergency department; Monitor hospital alarm systems; Coordinate medical command requests from paramedic to physician and document the request; Process incoming calls; Document all information in the Zoll RightCad system; Efficiently process medically necessary patient transportation requests on a timely basis; Receive hospital condition codes and send out notification page per policy and procedure; Perform hospital operator duties on the overnight shift

Requirements

High school graduate or equivalent; Current or prior EMS or healthcare experience; Must possess strong computer skills; Ability to multitask; Must possess good communication skills; Flexibility and availability for any shift

Nice to have

Call center experience; Current EMT or paramedic certification

Benefits

Over 5 weeks of paid time off every year; Affordable medical, dental & vision coverage; Student loan assistance and tuition reimbursement options; Up to 8% of eligible pay in retirement contributions from UPMC; Employer-paid life insurance; Two weeks of paid parental leave; Family planning resources; Tuition assistance for dependents; Comprehensive health care for dependents; Emergency child and elder care options; Flexible work arrangements; Employee resource groups; Awards for champions of dignity & respect; Center for Workplace Culture and Engagement; Programs for veteran engagement; Up to $6,000 of annual tuition assistance; Ongoing learning via LinkedIn Learning; Accelerated career pathways for growth; Robust instructor-led education and learning pathways