Freelance Call Center Agent Inbound - German (m/f/d)

To strengthen our international team, we are looking for highly communicative freelancers to join our German-speaking Customer Care team.

Zenith Quality Services Ltd. (ZQS) provides professional support to international companies in their daily business operations, with a particular focus on secretarial services, customer support, and telephone answering services.

As a Freelance Call Center Agent, you will be the first point of contact for callers on behalf of many small and medium-sized businesses. You will greet callers in a friendly and professional manner, take callback requests, transfer calls, schedule appointments, process orders, and provide information.

What we offer you

✅ Comprehensive onboarding and training

✅ 100% work from home

✅ Dedicated contact person during peak hours

✅ Flexible working hours

✅ Reliable monthly payments

✅ Long-term cooperation instead of short-term projects

✅ Guaranteed minimum hours

Requirements

You have native-level German language skills, both written and spoken.; You have a good command of written and spoken English.; You have a valid VAT identification number (VAT ID).; You have a dedicated, lockable workspace where you can work without interruptions.; You have excellent communication skills and a friendly, customer-oriented attitude.; You are comfortable adapting to different work processes and are confident using a PC.; High speed internet connection (min. 25 Mbps Download, min. 5 Mbps Upload); PC or laptop with Windows10 or Windows11 (activated and licensed) or macOS (Big Sur, Monterey, Ventura); Cable-based fixed-line technology: VDSL, Cable (DOCSIS) or Fiber; CPU: Minimum 4 physical cores at 2 GHz or higher; Memory: Minimum 8 GB RAM; Storage: At least 100 MB of free local disk space; Screen size of 24 inches, Resolution of 1080p or higher; Keyboard, mouse, and a USB headset for calls and meetings