Public Safety (Security) Telecommunications

The AAH Security Operations Center provides security monitoring and dispatch to the Advocate Aurora enterprise on a 24/7/365 basis. Full time, 2nd/3rd shift hybrid schedule of ~12-hour shifts (6pm-6:30am) and ~8-hour shifts (3pm-11:30pm), every other weekend and holidays as scheduled. Benefits eligible: Yes. Hours per week: 40. Department: 11733 Support Operations Division - Security: Corp Command Branch.

Responsibilities

Monitors and utilizes security systems to maintain common operating picture of the enterprise; monitors risks using internal and external systems; monitors security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies; maintains status and locations of on-duty Public Safety/Security personnel; monitors and dispatches Public Safety/Security staff via radio and computer-aided dispatch systems; maintains automated logs of staff communications and activity; responds to Security, Fire, and Safety service requests, incidents, and alarms; receives emergency and non-emergency calls and inputs data into security management systems; evaluates incoming information and prioritizes calls and dispatches personnel; communicates effectively in routine, urgent, and emergency situations; maintains central database information; keeps informed of organizational and departmental policies and procedures; maintains security and confidentiality of information

Requirements

GED or HS Equivalency Diploma; APCO Public Safety Telecommunicator 1 certification within 12 months of employment; 1 year responding to alarms such as burglar and fire; experience monitoring hardware and/or software such as signal receivers, alarm monitoring software, Security and Fire hardware, CCTV, burglar or fire panels; experience with emergency response protocols and processes (public and private); strong computer skills; ability to type 35-40 wpm; ability to read, understand, and clearly speak English; effective written and oral communication and interpersonal skills; constant mental alertness and attention to detail

Benefits

Premium pay such as shift, on call, and more; incentive pay for select positions; opportunity for annual increases based on performance; paid time off programs; health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability; flexible spending accounts for eligible health care and dependent care expenses; family benefits such as adoption assistance and paid parental leave; defined contribution retirement plans with employer match; financial wellness programs; educational assistance program