Public Safety Telecommunicator - Wisconsin

Position: Public Safety Telecommunications Operator. Location: Wisconsin Command Center; 3031 W. Montana St., Milwaukee, WI. Part Time; 0.5 status - working 20 hours a week; 3rd shift. Monitors and utilizes security systems to maintain common operating picture of the enterprise. Responds to Security, Fire, and Safety service requests, incidents, and alarms. Communicates effectively in routine, urgent, and emergency situations. Work is performed onsite in a secured, controlled, closely supervised, and highly structured work environment.

Responsibilities

Monitors and utilizes security systems to maintain common operating picture of the enterprise; Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes; Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems; Responds to Security, Fire, and Safety service requests, incidents, and alarms; Communicates effectively in routine, urgent, and emergency situations; Keeps informed of organizational and departmental policies and procedures; Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties

Requirements

APCO Public Safety Telecommunicator 1 certification within 12 months of employment; GED or HS Equivalency Diploma; 1 year responding to alarms such as burglar, fire, etc.; Monitoring hardware and/or software such as signal receivers, alarm monitoring software, security and fire hardware, CCTV, burglar, or fire panels, emergency response protocols and processes (public and private); Strong computer skills; Ability to type 35-40 wpm; Read, understand, and clearly speak English; Constantly use speech and hearing (correctable to normal level required); Constant mental alertness and attention to detail required while setting priorities and following up on assignments; Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; Must be willing to work in a 24/7 operation; Sitting required for extended periods at a workstation wearing communications equipment; Work requires visual and muscular dexterity to operate communications equipment; Constant use of eyes (correctable vision to normal level required)

Benefits

Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance; Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program