21GRAMS- Director, Product Design (UI)

The Director, Product Design is a senior design leader responsible for setting the product design vision, raising the quality of the work, and building the conditions for teams to deliver cohesive, accessible, and effective digital experiences. This role leads complex engagements across websites, platforms, products, services, and connected ecosystems, translating user needs, brand strategy, business goals, technology constraints, and healthcare requirements into clear experience direction. This is not solely an execution role. The Director is accountable for design strategy, client leadership, team development, resourcing, design operations, and measurable experience outcomes.

Responsibilities

Own the product design vision and experience strategy across a portfolio of complex client engagements; Partner with Experience Strategy, UX, Product Management, Creative, Technology, Data, Medical, Strategy, and Account leadership to frame opportunities, define roadmaps, and establish measurable outcomes; Lead discovery and definition activities, including stakeholder alignment, experience principles, journey framing, service blueprints, and prioritization; Set and uphold a high bar for interaction design, visual design, responsive behavior, content hierarchy, prototyping, motion, and end-to-end experience coherence; Guide teams from early concepts through detailed design, validation, launch, and optimization; Oversee scalable design systems, component libraries, pattern governance, and documentation in Figma; Build accessibility into the work from the start, applying WCAG 2.2 AA principles; Act as a trusted senior design partner to clients and lead high-stakes presentations, workshops, critiques, and decision-making sessions; Partner with project and account leadership on scope, staffing, schedules, and change management; Represent Product Design in new-business opportunities, estimates, proposals, and pitch work; Manage, coach, and develop product designers across levels; Partner with Experience leadership on hiring, staffing, performance management, succession planning, and capability development; Improve the Product Design practice through reusable methods, templates, standards, and training

Requirements

10+ years of experience in product design, experience design, interaction design, or a related discipline; 3+ years managing and developing designers; A portfolio demonstrating leadership across complex, multi-channel digital products or platforms, from strategy and concept through detailed design and launch; Experience leading multiple workstreams or a portfolio of client engagements in an agency, consultancy, product organization, or similarly complex environment; Deep fluency in human-centered design, interaction design, visual systems, prototyping, responsive design, information architecture, and design systems; Strong working knowledge of Figma and modern collaborative design workflows; Practical knowledge of accessibility standards, including WCAG 2.2 AA, and the ability to guide teams in designing inclusive experiences; Demonstrated ability to partner with engineering, product, research, content, analytics, strategy, creative, and account teams; Excellent executive communication, facilitation, storytelling, critique, negotiation, and stakeholder-management skills; Experience defining design outcomes and using research, usability testing, analytics, and performance data to improve experiences; Comfort operating in ambiguity, making informed trade-offs, and balancing strategic leadership with hands-on guidance

Nice to have

Healthcare, pharmaceutical, patient support, medical technology, or other regulated-industry experience; Experience with privacy, consent, regulated content, and design considerations for patients, caregivers, and healthcare professionals; Experience supporting business development, scoping, estimating, and presenting capabilities or pitch work; Experience leading enterprise websites, authenticated platforms, service ecosystems, omnichannel programs, or AI-enabled experiences; Familiarity with Adobe Creative Cloud and prototyping or motion tools

Benefits

Free snacks in offices in key markets; Generous holiday and paid time off; Options for private medical, dental, and vision plans; Support in saving for the future; Mental wellness coaching and support; Access to more than 13,000 online classes with LinkedIn Learning