Academic Support Officer

About AE

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us.

We’re seeking an Academic Student Support Officer to assist students in developing their academic skills, improving communication, and understanding academic integrity. You’ll work closely with Course Coordinators and teaching staff to identify student needs, deliver workshops, and process Academic Misconduct cases in line with AE policies.

Responsibilities

Fix Term Contract - Finishing Sept 2026 (Maternity Leave Cover); Full Time; Deliver workshops on academic skills and integrity.; Support students referred by Course Coordinators through learning plans and progress monitoring.; Process Academic Misconduct cases following AE policy.; Collaborate with staff to enhance student academic outcomes.; Contribute to continuous improvement and report on student support activities.; Refer students to appropriate internal services when needed.

Requirements

Strong communication and interpersonal skills.; Excellent time management and ability to prioritise.; Confident using technology and learning platforms.; Able to work independently and as part of a team.; Experience supporting students from diverse cultural and linguistic backgrounds.; Proficient in Word, PowerPoint, and Excel.; Master’s degree in TESOL, Education or a related field.

Nice to have

Experience in academic support or tertiary teaching.; Understanding of academic integrity principles and student learning needs.

Benefits

Opportunities to grow within the organisation; $1,500 annual professional development allowance; Incredibly committed and supportive team of student-centric professionals; Health insurance discounts through Bupa; Be part of a fast-moving, agile private provider where decisions turn into action quickly; Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/