Access Management Systems & Applications Manager

Reporting to the Access Management Senior Manager, the Access Management Systems & Applications Manager will be a key member of the FIFA WOMEN´S WORLD CUP 2027 Access Management team. Responsible for developing and managing a range of tools to assist in the planning and delivery of access operations of the FWWC2027 at all stadiums and the IBCC. Manage 1 Coordinator, provide training and support to the venue team in each Host City and deal with the system provider, Fortress. Active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period.

Responsibilities

Developing and managing a range of tools to assist in the planning and delivery of access operations of the FWWC2027 at all stadiums and the IBCC; Helping develop the AMS in its functionalities, reporting systems and set up; Managing 1 Coordinator and providing support to venue teams in each Host City; Dealing with the system provider, Fortress; Setting up the AMS for the Tournament; Providing training and training materials on the system to ACS, ACR and SEC staff; Being the central focal point for issue resolution on the AMS system; Overseeing the distribution and collection of the AMS physical devices; Providing central support as part of ACS Main HQ team during the tournament

Requirements

Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar; Qualifications or extensive experience in access management systems; If experience is compensating, lower degree is welcome to apply; Qualifications in IT systems; Effective interpersonal communication, influencing and negotiation skills; Strong problem solving and analytical skills; Stature and professional experience necessary to interact as tough partner with senior colleagues; Good judgement, superb integrity, maturity, and fairness in dealing with people; Minimum experience of 4 years in the sport event industry, with access management systems, ticketing systems or similar for large scale events; Experience in delivering training; Single-sport, multi-venue event experience; Management and leadership of a team in high pressure tournament operations; Demonstratable ability to manage multiple projects concurrently and under pressure; Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes; Decision Making: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances; Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts; Initiative: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control; Innovation: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas; Leadership: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents; Vision: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans; Access Management Systems, Ticketing Systems; Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools; Fluent in Portuguese and English; Right to work in Brazil; Ability to re-locate to Rio de Janeiro

Nice to have

FIFA access management knowledge