Account Development Coordinator

The Account Development Coordinator will handle daily operational tasks for all accounts affiliated with the Account Development Representatives and Account Executives. Their main responsibilities will include managing same-day freight and accruing spot freight opportunities, while regularly updating shipment statuses to ensure timely pickups and deliveries. Working closely with the Operations Department, ADRs and AEs, the ADC will strive to gain a better understanding of how to effectively develop accounts and understand the responsibilities of managing the customer facing side of our business. The end goal is promotion to the next Account Development Representative.

Responsibilities

Assist in securing spot freight opportunities with the ADR and AE team; Coordinate same-day/hot shipments by managing and posting them to load boards; Track and update shipments, and assist with collecting POD, BOL, and other documentation; Collaborate with Account Development Representatives, Account Executives and the Operations Department to ensure coverage on awarded and spot freight; Leverage technology and software to enhance data collection and coverage; Handle account support, including load building, scheduling, requesting accessorial charges, and providing customer updates; Optimize operational efficiency for ADR and AE accounts; Maintain strong customer relationships and address concerns promptly; Communicate professionally and timely with operations and customers; Bid on all spot market opportunities that fit Ally's capabilities; Ensure loads are built, scheduled, and closed out in a timely manner; Respond to billing needs (POD, lumper, etc.); Create customer SOPs for all accounts; Set up customer calls and check-ins; Determine the best equipment type

Requirements

Experience in maintaining and developing relationships with carriers and accounts; Minimum 1 year of industry experience; Alignment with Ally's #HUSTLE values; Strong written and verbal communication skills; Comfortable in a fast-paced and high-energy environment; Willingness to coach and be coached; Strong detail orientation; Conflict management and resolution skills; Organized; Positive attitude; GRIT; Ability to multitask

Benefits

Health / Dental / Vision Insurance Plans; 401K Plan with Employer Match; Life Insurance Plan (100% employer paid); PTO Plan (3 weeks PTO for new employees, grows with tenure); 6 paid holidays; Paid Parental Leave Bond; Free professional coaching through Boon Health; Baby-feeding support and on-site Lounge through Pumpspotting; Comprehensive training program; Commitment to defend employees who have signed predatory non-competes; Ongoing, in-house professional development; In-office gym with strength and cardio equipment and Peloton bikes; On-site espresso machine and snack machine; On-site golf simulator