Account Development Specialist

Execute sales growth plan and meet account specific objectives within the Distribution sales channel. Serve as the primary contact for Company's Distributors to address and triage all customer service needs.

Responsibilities

Serves as the primary point of contact for assigned accounts, including sales and service personnel; Targets and works to develop potential customers to build the distribution customer base; Promotes and sells the Fairbanks product set through consultive sales and marketing processes by developing marketing and sales campaigns including product updates, announcements, events, pricing, or products promotions, etc.; Evaluates customer opportunities, communicates critical information, assesses appropriate solutions, and attains sales performance goals; Negotiates pricing and creates proposals for sales opportunities; present proposals and quotes to fulfill customer needs; Conducts follow-up calls after distributor interaction to confirm that stated objectives have been met; Defines all custom solutions requests from the distribution network, ensures timely response to define customer needs, identify and coordinate with appropriate internal departments and personnel to meet the customer's need; Works with customers and freight partners to formulate and execute on product shipments and deliveries; Engages customer warranty and quality issues as they arise, interprets the Fairbanks Warranty and Mission Statements to determine next steps and implements or recommends a solution; Maintains daily call volumes to meet established metrics; Coordinates and tracks Distributor engagement activities that are assigned to other departments and personnel within Fairbanks Scales to ensure compliance with the account strategy; Delivers training as needed to the distribution network employees over the phone, via video conference or in-person; Tracks and measures the execution of the established engagement plans with the assigned distributors and make recommendations to improve their sales performance; Other duties as assigned; Complete any required Company training as assigned; Follow and uphold all company policies

Requirements

Bachelor's degree in Sales, Marketing or Business or equivalent experience required; Minimum of two (2) years customer service and/or sales experience in an office setting required

Nice to have

Fluency in Spanish

Benefits

Medical; Dental; Vision; 401(k); PTO