Account Director

The Account Director is a leadership position within the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Positioned as a mentor and manager for team members in the department and agency, the Account Director is responsible for generating and expanding our client accounts and relationships. This position requires a comprehensive understanding of our clients’ business needs and a competitive landscape. They provide end to end project management on high profile large scale complex programs, offering creative and strategic solutions to deliver on program KPIs. This position is accountable for financial and operational performance, managing program budgets and resource utilization. The Account Director ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client objectives and initiatives.

Responsibilities

Serve as a strategic partner to clients by translating business objectives into integrated experiential and marketing solutions that drive measurable impact and long-term brand growth; Demonstrate strategic thought leadership through insightful analysis of client business objectives, developing innovative solutions that strengthen brand presence, and deliver meaningful audience impact; Partner with creative strategy and cross-functional teams to develop audience insights, brand positioning and strategic recommendations that inform concept development and integrated program solutions; Lead and/or supervise client activations to ensure seamless planning, development and execution with the highest level of professionalism and accountability; Manage multiple projects simultaneously and/or supervise other account personnel, such as Account Managers, Account Coordinators, Interns, and external teams; Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables remain aligned with contractual agreements and client commitments; Critically evaluate program performance and offer strategic solutions to optimize client budgets, staffing plans, and internal resource allocation; Provide oversight of program budgets, resource allocation, timelines, and creative deliverables to ensure alignment with client objectives, contractual commitments, and internal standards; Provide mentorship and candid, real time feedback to direct reports, cross-functional team members as needed and appropriate; Drive organic growth and new business opportunities across existing and prospective clients relationships, including leading RFP processes, identifying strategic partnerships, and expanding agency service offerings; Build and maintain strong relationships with senior client stakeholders, serving as a trusted advisor through proactive communication, strategic counsel, and consistent delivery excellence

Requirements

Minimum 5 years of experience in account management, experiential marketing, integrated marketing, promotions, and/or events within an advertising, media, marketing, or experiential agency environment; Strong project management capabilities, organization skills, attention to detail, and ability to juggle multiple projects in a demanding but highly collaborative environment; Significant client service experience supporting on-site and/or virtual event programs required; Exceptional track record growing and managing client relationships with key stakeholders, and executive decision-makers; BA/BS in marketing, business administration, communications, or related field; Strong interpersonal and communication skills with the ability to actively listen, adapt communication styles to varying audiences, build trust authentically, and confidently navigate high-pressure situations; Demonstrated emotional intelligence and self-awareness with the ability to navigate conflict independently, guide teams through challenging conversations, and recognize when to escalate or seek support; Strong communication skills with ability to connect with others authentically while equally honoring and respecting diverse perspectives; Ability to build trust and respect through active coaching, communication, and listening; Demonstrated track record of developing and mentoring account team personnel; Forward-thinking problem solver with the ability to proactively anticipate obstacles, communicate effectively with stakeholders, and develop timely, strategic solutions; Must have experience managing financials and forecasts; Proficient in Office365, Ziflow, Smartsheet, ClickUp; Natural curiosity—the drive to always be learning and growing, professionally and personally; Team-oriented, driven, focused, passionate, and able to stay levelheaded under pressure; Proactive self-starter who takes the initiative on tasks and is solutions oriented; Flexibility to support non-traditional working hours as business needs and program timelines require; Experience working with international teams and multiple time zones; Ability to lift up to 25 pounds and stay on your feet for extended periods of time; Willingness to work a hybrid schedule (up to 2 days in office) and travel up to 50% of the time

Nice to have

Integrated digital marketing and content campaign experience strongly desired; Brand management experience a plus; Experience with strategic sponsorships, partnership development, and negotiations is a plus; MBA degree is a plus; Ability to communicate in Spanish, German or Chinese is a plus

Benefits

medical/dental/vision insurance; employer-paid basic life and personal accident insurance; Annual Profit Sharing/Bonus Plan; 401(k); Healthcare Flexible Spending Account; Dependent Care Flexible Spending Account; PTO; STD/LTD insurance benefits