Account Director, Startups

OpenAI is seeking a highly motivated and experienced Account Director to join our Startups Go To Market team. You will play a critical role in owning relationships with top startup customers and supporting them in building successfully on the OpenAI platform. This role is a mixture of technical understanding, vision, partnership, and strategy. You’ll be responsible for serving as the primary relationship owner for a set of strategically important startup customers, as well as working across the OpenAI organization to help these startups accelerate their progress and be successful using our models.

Responsibilities

Manage a portfolio of startups accounts, developing and executing strategies for a comprehensive account plan; Partner with solutions and research engineering to build and execute complex customer programs and projects; Own a consumption revenue target; Manage consumption revenue forecasts; Analyze key account metrics to create reports and provide insights to internal and external stakeholders; Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies; Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering; Serve as an advocate for improving the startup experience building with OpenAI, synthesizing product feedback from insights captured from our work with startups; Closely monitor the industry landscape and startup landscape to contribute to product roadmap and other corporate strategies; Support the recruitment and onboarding of other teammates; Support the development of company culture

Requirements

6+ years selling platform-as-a-service and/or software-as-a-service; Designing and executing complex deal strategies; Experience working in or around the startup ecosystem, preferably as either a founder of a startup, an employee of a startup, or someone who worked with startup customers; Supporting the growth of fast-growing, high-performance companies; Working directly with C-level executives; Communicating technical concepts to customers and internal stakeholders; Leading high-visibility customer events (CAB, conferences, product launches, etc.); Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

Nice to have

Customer-centric; Passion or deep curiosity in artificial intelligence; Builder; Excited by new challenges; Strategist