Account Executive

As a member of our Provider Growth team, you will be responsible for helping new provider organizations go from first contact to full activation. Your job is to make onboarding fast, simple, and effective, ensuring every new user sees value early and often. You will conduct outreach, run onboarding sessions, build self-serve tools, and guide practices through real-world integration of Forus into their day-to-day workflows. This is a hands-on, client-facing role that requires both empathy and execution. You will work closely with ops, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale.

Responsibilities

Own the end-to-end onboarding experience for new provider organizations, from first contact through to full activation; Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams; Drive outreach and engagement to help bring new practices into the funnel; Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types; Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently; Monitor activation and adoption data to identify blockers and intervene proactively; Drive usage of key features and gather feedback to inform Product improvements; Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey

Requirements

Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment; Strong sense of user empathy, especially for providers and staff juggling high workloads; Excellent communication skills — clear, patient, personable, and confident; Comfort with ambiguity and context switching; Ability to master new complex technology tools quickly and work with data; High NPS with former teammates; Experience with Hubspot or similar CRM platforms

Nice to have

Familiarity with healthcare workflows, provider practices, or EHRs

Benefits

Competitive compensation with meaningful equity; Fully covered medical, vision, and dental insurance; Memberships for One Medical, Talkspace, Teladoc, and Kindbody; Unlimited paid time off (PTO) and 16 weeks of parental leave; 401K plan setup, FSA option, commuter benefits, and DashPass; Lunch at the office every day and Dinner at the office after 6:30 pm