Account Manager, Healthcare RCM

SuperDial builds AI voice agents for healthcare revenue cycle management, automating high-volume outbound healthcare calls across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up. The Account Manager, Healthcare RCM will help healthcare organizations successfully onboard, adopt, and scale SuperDial's AI voice agents across revenue cycle workflows. Reporting to the VP of Healthcare RCM Strategy, the role joins an Account Management team of five and sits at the intersection of account management, healthcare operations, implementation, AI workflow performance, and product feedback.

Responsibilities

Own day-to-day account management for a portfolio of accounts; Lead recurring customer meetings and maintain clear next steps, owners, and follow-through; Build trust with operational, technical, and day-to-day customer stakeholders; Develop an understanding of each customer's RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics; Escalate strategic account risks or executive-level needs to the VP of Healthcare RCM Strategy and internal leadership; Support customer onboarding and implementation of SuperDial workflows; Help customers adopt AI voice agents across eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up; Monitor bot performance and identify where bots create value, get stuck, or need improvement; Deliver customer training and best-practice guidance; Help customers connect SuperDial's work to measurable outcomes; Track customer health, engagement, usage, workflow performance, open risks, and renewal milestones; Identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, integrations, or stakeholder alignment; Partner with Sales, the VP of Healthcare RCM Strategy, and internal teams on renewal readiness and expansion opportunities; Translate between customer stakeholders and internal teams (Product, Engineering, Deployment Operations, Agent Operations, Sales); Troubleshoot customer issues by investigating workflow behavior and reviewing available data or logs; Surface customer feedback, workflow pain points, and recurring product needs; Maintain account plans, meeting notes, customer health updates, and documentation; Contribute to playbooks, templates, training materials, and repeatable account management practices; Use data and customer insight to identify trends, risks, opportunities, and next steps

Requirements

3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment; Healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows; Strong technical aptitude, comfortable learning how a product works, understanding system behavior, asking good technical questions, and explaining technical concepts to non-technical audiences; Comfortable working with technical teams on integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution; Curious about AI, automation, and voice agents; Strong communicator who can build trust with operators, technical stakeholders, and day-to-day users; Organized and action-oriented, with strong follow-through and attention to detail; Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity; Enjoys solving ambiguous problems and turning complexity into clear next steps; Commercially aware, understanding how adoption, trust, and measurable value contribute to retention and expansion; Proactive, low-ego, and comfortable in a fast-moving startup environment

Nice to have

Healthcare revenue cycle management experience; Healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS experience; Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools

Benefits

Equity; Full health benefits; 401(k); 16 weeks of parental leave; Other benefits as part of total compensation package