Account Manager - Mexico City

As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider One product suites, Business Reviews, renewal processes, contract negotiations.

Responsibilities

Participating in meetings with key stakeholders, starting from onboarding kick-off and Business Review meetings; Discovering the strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact; Analyzing stakeholder mapping and setting the overall strategy to capture the right frequency in touchpoints; Taking ownership of renewal success and strategy to achieve key commercial/contractual targets; Assisting sales with upselling and initiating opportunities with the right product and the right contact; Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in the existing customer portfolio; Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets, ensuring the best customer experience and success recognition; Achieving customer advocacy goals with the marketing team, with success stories, testimonials, and so on; Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider One Product and Strategic Roadmap execution; While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects

Requirements

A university degree in Business, Marketing, Engineering, or related fields; 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS; Strong communication skills in both writing and speaking (English & Native Language); A high sense of responsibility and accountability; Strategic thinking with excellent project management skills; Proven track record of using sales and persuasive skills; Experience in negotiating and navigating contracts and legal discussions; Adaptability to a fast-paced, high-growth, rapidly changing environment; Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication; Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database Administrators, and Data Scientists); Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts; Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required

Nice to have

Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build; Help build the team you want to work with and enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories