Account Manager

The Account Manager (AM) is responsible for driving adoption and growth of Natera’s oncology testing portfolio within oncology centers, university hospitals, general hospitals, and outpatient clinics in the community setting across an assigned geographic territory. Reporting directly to the National Director of Sales, the AM will work through local distributor(s) and their representatives to achieve defined volume and/or revenue targets. This role requires strong strategic account management, distributor collaboration, and the ability to build long-term partnerships with healthcare providers and institutions. The AM will work remotely within their designated territory, with up to 80% business travel required to meet customers and distributor partners.

Responsibilities

Develop and implement business plans tailored to the assigned territory; Partner with distributor management and representatives to prioritize accounts and drive adoption of Natera’s oncology portfolio; Build strong, long-term partnerships with surgeons, gastroenterologists, oncologists, pathologists, and laboratory directors; Achieve or exceed volume and/or revenue targets within the assigned territory; Align with distributor reps on sales initiatives and ensure effective execution; Deliver persuasive presentations and product education to physicians, healthcare providers, and hospital committees; Act as a trusted advisor to healthcare providers; Provide ongoing education and follow-up support to ensure high customer satisfaction and adoption; Support distributor reps in strengthening customer relationships; Monitor competitive activity, customer dynamics, and market trends in the assigned territory; Share insights with the National Director of Sales and distributor leadership to refine strategies; Collaborate with marketing, operations, and medical affairs to enhance distributor effectiveness and customer engagement; Ensure strict adherence to HIPAA/PHI, corporate policies, and regulatory requirements; Maintain accurate records of account activities and performance in Salesforce CRM; Provide regular updates on sales progress, opportunities, and challenges to the National Director of Sales

Requirements

Bachelor’s degree in Business, Life Sciences, or related field; Minimum of 4 years of experience in sales, strategic account management, or business development within the healthcare industry; Strong track record of achieving sales targets; Proven ability to drive revenue and volume growth; Excellent communication, negotiation, and relationship-building abilities; Ability to influence and collaborate effectively with distributor partners; Proficiency with Salesforce, Excel, PowerPoint, and digital engagement tools; Up to 80% business travel required

Nice to have

MBA a plus; Experience in oncology or diagnostics; Background in oncology, diagnostics, or medical devices preferred; Experience working with or through distributor networks strongly preferred

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Generous employee referral program