Account Manager

Our Account Manager is a proactive, collaborative post-Sales role who thrives on and will be responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, hold periodic business reviews, and identifying new business opportunities within existing accounts for their assigned territory. This role requires a blend of sales acumen, customer service skills, and strategic thinking.

Responsibilities

Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets; Act as a trusted partner and subject matter expert to existing and future restaurant partners; Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success; Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively; Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners; Accurately track and update communications in Salesforce in real time

Requirements

Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers; A resilient achiever who is motivated by opportunities and embodies a hospitality mentality; A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams; Adaptive, organized, and a natural problem solver; A tenacious relationship builder who is passionate about adding value to our partners; 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS; Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making; Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs; Experience with Salesforce, ServiceNow, or other CRM tools

Nice to have

Experience working in or with restaurants or food-related entities/clients; Experience in a start-up environment

Benefits

Generous PTO and company holiday policy + company paid Short Term Disability; 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost; Child Care Benefits and generous parental leave; Dog-friendly workspace in a secure building with great views of downtown Austin; Daily lunches and snacks