Account Manager

Our client is seeking a commercially driven and customer-focused Account Manager to join the Commercial team. This role is remote in Europe. For full-time work, you must be based on the Isle of Man; candidates elsewhere in Europe can work remotely. You will be the primary contact for a portfolio of operator partners, building strong relationships, driving revenue, and ensuring partners maximise the value of our products and services. You will collaborate with Product, Marketing, Operations, and Finance to deliver a seamless partner experience and help us grow in a fast-paced iGaming environment.

Responsibilities

Manage a portfolio of operator accounts, acting as the primary day-to-day commercial contact; Build and maintain relationships with key stakeholders across partners; Ensure partner satisfaction through proactive communication, issue resolution, and ongoing account support; Conduct regular business reviews and provide strategic recommendations to maximise performance; Identify and drive upsell, cross-sell, and expansion opportunities across the product portfolio; Monitor account performance against commercial objectives and develop action plans to increase revenue; Support commercial negotiations and new business opportunities where required; Ensure partners are informed of upcoming product releases, promotional opportunities and strategic initiatives; Analyse account performance using internal reporting tools and dashboards; Identify trends, risks, and growth opportunities through data-driven insights; Prepare regular performance reports and present recommendations internally and externally; Track partner KPIs and ensure agreed commercial objectives are achieved; Work closely with Product, Marketing, Operations, Customer Support, Compliance, and Finance to deliver a seamless partner experience; Act as the voice of the customer internally, ensuring partner feedback is communicated and actioned where appropriate; Represent the company at industry events, conferences, and partner meetings; Maintain a strong understanding of industry trends, competitor activity, and emerging opportunities

Requirements

2+ years' experience in an Account Management or Commercial role within the iGaming industry; Strong understanding of online casino products, game content, aggregators, and operator relationships; Proven ability to grow accounts through commercial planning, upselling, and strategic relationship management; Highly analytical with experience using reporting tools, Excel, Google Sheets, or BI dashboards to support decision-making; Excellent communication, negotiation, and stakeholder management skills; Commercially minded with strong problem-solving and organisational abilities; Self-motivated and able to manage multiple priorities in a fast-paced, remote environment; Fluent in English; Willingness to travel internationally for partner meetings and industry events

Nice to have

Additional European or regional languages are advantageous