Account Manager

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Under broad supervision, responsible for achieving budgeted Professional Accounts (e.g., Transportation) sales within an assigned region or an assigned account. Develops programs to achieve maximum sales volume consistent with sales projections. Accounts are typically at the Company or national level and are moderately complex in nature. Role typically requires between 3 and 5 years of experience.

Responsibilities

Achieve budgeted Professional Accounts (e.g., Transportation) sales within an assigned region or an assigned account; Develop programs to achieve maximum sales volume consistent with sales projections; Customer order entry, including entering new part numbers into system for reporting; Manage customer expedites and confirm delivery timing with manufacturing team, including locating orders on production floor; Interact by phone and email with customers to answer questions, address concerns and assist them with their needs; Manage incoming orders, track progress, and oversee work order shipments through IQMS system and file; Follow-up on customer quotes and product sample orders as assigned by Business Development Managers or Operations Managers; Respond to requests from customers for information; contact customers regarding orders that are ready-to-ship; Receive and process quote packages including drawing interpretation; recommend pricing; Represent Nylok at various trade show activities; Provide technical support to customers as necessary; Apply the 80/20 theory and practices to the customer base; Plan and prioritize schedule to meet goals established annually by General Manager

Requirements

Typically requires between 3 and 5 years of experience; Minimum of 2-5 years similar experience in a manufacturing environment; Well-developed verbal and written communication skills; Demonstrated creative problem solving skills; Understanding of various computer applications; To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Technical Skills, Customer Service, Team Work, Communication, Business Acumen, Motivation, Planning/Organizing, Professionalism

Nice to have

Bachelor’s Degree preferred or equivalent combination of education and experience

Benefits

Comprehensive benefits package; Medical; Dental; Vision; 401k matching